Up to date, practical and cost effective training and development. Designed and delivered by industry experts.

  • Interactive e-learning for convenient courses at your own pace – free and unlimited access for ALP Members
  • Live online workshops or face to face training with ALP experts, including our FREE Due Diligence workshop. Click here for upcoming open workshop dates.
  • Let up bring the ALP Academy to you with online or face to face in-house workshops. Choose from our library or ask us to create something entirely new.

Terms and conditions are here.

For more information, or if you don’t see the availability you need, please contact 01276 509306 or email ALP

Academy Foundation Programme – Client Relationships
Define, agree, deliver and measure customer service excellence whilst ensuring that charge rates are sustainable.
  • Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
  • Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
  • Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
  • Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
  • Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
  • Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
Calculating Charge Rates for Agency Workers
Calculate margins and profitability to ensure sustainable charge rates and protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
  • Calculate the hourly direct cost of employment as per GLAA guidance.
  • Calculate margins and profitability to ensure sustainable charge rates
  • Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
  • Calculate the hourly direct cost of employment as per GLAA guidance.
  • Calculate margins and profitability to ensure sustainable charge rates
  • Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
Effective Service Level Agreements and KPIs
Create comprehensive and professional SLAs and KPIs to define and measure business performance.
  • Understand the purpose and benefits of effective SLAs and KPIs
  • Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
  • Devise and agree appropriate KPIs to effectively measure business performance
  • Understand the purpose and benefits of effective SLAs and KPIs
  • Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
  • Devise and agree appropriate KPIs to effectively measure business performance
Implementing Agency Worker Supply at Key New Clients
Conduct effective due diligence and manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs.
  • Conduct effective due diligence to capture all relevant information required to provide successful service to your client
  • Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
  • Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
  • Conduct effective due diligence to capture all relevant information required to provide successful service to your client
  • Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
  • Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
Effectively Negotiating Agency Labour Supply Agreements
Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation and learn how to get the best deal for your agency while protecting the ongoing relationship with your client.
  • Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
  • Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
  • Trade service elements firmly, conditionally and profitably
  • Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
  • Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
  • Trade service elements firmly, conditionally and profitably