Modular online, in-house and bespoke training workshops for UK supply chains and labour providers.
Up to date, practical and cost effective. Designed and delivered by industry experts.
Combine any modules, in any order, over any period or ask us to design something new to meet your needs.
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Category: Client Relationships
Academy Foundation Programme – Client Relationships
Define, agree, deliver and measure customer service excellence whilst ensuring that charge rates are sustainable.
- Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
- Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
- Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
- Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
- Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
- Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
Calculating Charge Rates for Agency Workers
Calculate margins and profitability to ensure sustainable charge rates and protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
- Calculate the hourly direct cost of employment as per GLAA guidance.
- Calculate margins and profitability to ensure sustainable charge rates
- Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
- Calculate the hourly direct cost of employment as per GLAA guidance.
- Calculate margins and profitability to ensure sustainable charge rates
- Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
Effective Service Level Agreements and KPIs
Create comprehensive and professional SLAs and KPIs to define and measure business performance.
- Understand the purpose and benefits of effective SLAs and KPIs
- Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
- Devise and agree appropriate KPIs to effectively measure business performance
- Understand the purpose and benefits of effective SLAs and KPIs
- Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
- Devise and agree appropriate KPIs to effectively measure business performance
Implementing Agency Worker Supply at Key New Clients
Conduct effective due diligence and manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs.
- Conduct effective due diligence to capture all relevant information required to provide successful service to your client
- Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
- Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
- Conduct effective due diligence to capture all relevant information required to provide successful service to your client
- Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
- Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
Effectively Negotiating Agency Labour Supply Agreements
Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation and learn how to get the best deal for your agency while protecting the ongoing relationship with your client.
- Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
- Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
- Trade service elements firmly, conditionally and profitably
- Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
- Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
- Trade service elements firmly, conditionally and profitably