ALP Webinars: Spring 2022 dates

Director of Labour Market Enforcement – Consultation Round Table

Wednesday 18th May 15:00 – 16:00

Join Margaret Beels, Director of Labour Market Enforcement at an online round table where you can ask questions and put your views across to inform the 2023/24 UK Labour Market Enforcement Strategy.

The UK Director of Labour Market Enforcement is responsible for setting the strategic direction for labour market enforcement bodies and oversees an annual assessment of the scale and nature of workplace non-compliance.

ALP will be making a written submission to the call for evidence, and businesses and other stakeholders are invited to do so individually via the link.

Margaret particularly wants to hear from ALP members and the wider food industry directly on:

  • evidence of the scale and nature of the labour non-compliance threat, including whether it varies across the UK
  • challenges in terms of compliance and enforcement for the 3 enforcement bodies under the labour market enforcement remit: 
    • HMRC National Minimum Wage/National Living Wage (NMW/NLW)
    • Gangmasters and Labour Abuse Authority (GLAA)
    • Employment Agency Standards (EAS)
  • views and ideas on how some of these challenges may be overcome

From Prospect to Client – a step by step process to legal and good practice new client implementation and management

Friday 20th May 2022 – 11:00-12:00

Labour provision is a complex business, subject to significant regulation and enforcement, highly competitive and often with low margins. 

This free webinar introduces the ALP’s comprehensive process map, supporting labour providers to ensure that they:

  • Understand everything they need to know about the client prior to making a decision on supply
  • Protect themselves and their client with appropriate checklists, contracts and SLA’s
  • Comply with all required legislation including the Agency Worker Regulations and GLAA licensing standards

Optimising KPIs – Using Key Performance Indicators to improve labour provider performance

Friday 27th May 2022 – 11:00-12:00

Key Performance Indicators (KPI’s) are only useful if you choose the right ones for your business.

Bad KPI’s are pointless and time-consuming, adding no value and frustrating those who have to produce them.

Good KPI’s should measure what is important to you – they are an effective way of demonstrating whether your polices and procedures are producing the outcomes you need, telling you when something is working (or not!) and measuring improvement (or otherwise!) over time.

Join the ALP experts to hear how to:

  • Choose and construct the right KPI’s for your business
  • Use KPI’s to support business strategy
  • Work collaboratively with your supply chain to agree KPI’s to measure business performance

Worker complaints – Using them positively to improve satisfaction and retention

Friday 17th June 2022 – 11:00-12:00

Complaints are a real opportunity for your business.  They give you information about something which is potentially wrong in your organisation and also the chance to correct it.  It’s also known as feedback!

Many organisations have excellent complaints procedures which are not promoted or publicised and are therefore used very rarely, or only in the most serious cases.

These companies may feel that their empty complaints file demonstrates that workers are content and have nothing to complain about.  The reality is likely to be that workers simply do not speak up and either suffer in silence, or leave for another job – telling all of their friends and family the reasons why, costing you future potential recruits, as well as the one you just lost.

Join the ALP and experts from the Responsible Recruitment Toolkit to hear how to:

  • Encourage worker complaints to get as much feedback as possible
  • Position your complaints policy with staff, to encourage buy-in
  • Deal with complaints promptly and properly, before they escalate and cost you workers, or trade

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