Modular online, in-house and bespoke training workshops for UK supply chains and labour providers.

Up to date, practical and cost effective. Designed and delivered by industry experts.

Combine any modules, in any order, over any period or ask us to design something new to meet your needs.

Book Open Workshops here. Terms and conditions are here.

For more information, or if you don’t see the availability you need, please contact 01276 509306 or email ALP

Labour Provider Compliance Due Diligence to Ensure Good Practice
A free and fast paced step by step process to achieve legal and ethical compliance in the provision and use of agency labour with clear guidance on how to undertake effective due diligence both internally and in the supply chain, and all the necessary resources and tools to support your journey.
  • A step by step process to achieve legal and ethical compliance in the provision and use of agency labour
  • Clear guidance how to undertake effective due diligence to evidence compliance – both internally and in your labour supply chain
  • The necessary resources and tools to support your journey

To book on the FREE ALP/GLAA Labour Provider Compliance Due Diligence to Ensure Good Practice workshop, click here.

  • A step by step process to achieve legal and ethical compliance in the provision and use of agency labour
  • Clear guidance how to undertake effective due diligence to evidence compliance – both internally and in your labour supply chain
  • The necessary resources and tools to support your journey

To book on the FREE ALP/GLAA Labour Provider Compliance Due Diligence to Ensure Good Practice workshop, click here.

Preventing Illegal Working and Ensuring Effective Right to Work Policies
Establish a valid statutory excuse for all workers ensuring compliance with legislation.
  • Understand the entry routes to work legally in the UK including allowable documents and recognising forged and counterfeit ID
  • Establish a valid statutory excuse for all workers and staff ensuring compliance with legislation.
  • Implement the latest technology to automatically detect forged documents and impostors
  • Click here to find open course dates

  • Understand the entry routes to work legally in the UK including allowable documents and recognising forged and counterfeit ID
  • Establish a valid statutory excuse for all workers and staff ensuring compliance with legislation.
  • Implement the latest technology to automatically detect forged documents and impostors
  • Click here to find open course dates

Complying with the GLAA Licensing Standards
Understand the context and risks in UK labour provision in the regulated sector and clarify the responsibilities of both labour users and labour providers - comprehensive guidance on each standard is provided.
  • Understand the context and risks in UK labour provision in the regulated sector
  • Clarify the responsibilities of both labour users and labour providers
  • Comply with the GLAA licensing standards – comprehensive guidance on each standard is provided
  • Click here to find open course dates

  • Understand the context and risks in UK labour provision in the regulated sector
  • Clarify the responsibilities of both labour users and labour providers
  • Comply with the GLAA licensing standards – comprehensive guidance on each standard is provided
  • Click here to find open course dates

Academy Foundation Programme – Key Legislation for Labour Providers
An introduction to all the key legislation relevant to the provision of labour in the UK with examples, activities and interaction to bring the content alive.
  • Understand the main requirements of the key legislation relevant to labour providers: AWR, WTD, RTW, GLAA/Conduct Regs and the Equality Act
  • Recruit and manage agency workers in compliance with the major relevant legislation
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
  • Click here to find open course dates

  • Understand the main requirements of the key legislation relevant to labour providers: AWR, WTD, RTW, GLAA/Conduct Regs and the Equality Act
  • Recruit and manage agency workers in compliance with the major relevant legislation
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
  • Click here to find open course dates

Complying with the Agency Workers Regulations
Understand the purpose, enforcement and penalties of AWR; collect the required information from labour users and apply it correctly to ensure the equal treatment of agency workers.
  • Understand the purpose, history, scope, enforcement and penalties of AWR
  • Use qualification periods and comparators correctly, and understand what is included in the relevant terms and conditions
  • Collect the required information from labour users and apply it correctly to ensure the equal treatment of agency workers.
  • Understand the purpose, history, scope, enforcement and penalties of AWR
  • Use qualification periods and comparators correctly, and understand what is included in the relevant terms and conditions
  • Collect the required information from labour users and apply it correctly to ensure the equal treatment of agency workers.
Understanding the UK Immigration System
Understand the available routes that migrant workers can take to access work in the UK, how to establish right to work, and the impact on your business including existing workers, future recruits and access to labour.
  • Build a strategy to ensure your business can recruit the workers it needs
  • Understand the available routes that migrant workers can take to access work in the UK after 2020, including the points-based system, and the impact on your business including existing workers, future recruits and access to labour
  • Ensure that Right to Work processes are up to date and compliant
  • Build a strategy to ensure your business can recruit the workers it needs
  • Understand the available routes that migrant workers can take to access work in the UK after 2020, including the points-based system, and the impact on your business including existing workers, future recruits and access to labour
  • Ensure that Right to Work processes are up to date and compliant
Academy Foundation Programme – Client Relationships
Define, agree, deliver and measure customer service excellence whilst ensuring that charge rates are sustainable.
  • Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
  • Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
  • Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
  • Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
  • Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
  • Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings
Academy Foundation Programme – Managing Agency Workers
Improve worker engagement and avoid time consuming and costly disputes by ensuring your workers are treated fairly and in accordance with their statutory rights whilst on assignment.
  • Protect the health and safety of agency workers working on a client site, including assigning and agreeing responsibilities, pregnancy and maternity, risk assessments and accidents
  • Effectively manage the attendance, conduct & capability of agency workers, ensuring fair treatment and boosting retention
  • Conduct professional investigations, whether into conduct, accidents or grievances, reducing the risk of costly disputes and tribunals
  • Protect the health and safety of agency workers working on a client site, including assigning and agreeing responsibilities, pregnancy and maternity, risk assessments and accidents
  • Effectively manage the attendance, conduct & capability of agency workers, ensuring fair treatment and boosting retention
  • Conduct professional investigations, whether into conduct, accidents or grievances, reducing the risk of costly disputes and tribunals
Academy Foundation Programme – Recruiting and retaining workers
Learn how to find and keep the workers you need with tools and strategies to help your business become an employer of choice.
  • Identify the people and communities that make up the current labour pool available to your business, and learn to use a wide range of methods to attract the workers you need
  • Implement effective and compliant recruitment processes from application forms and key information documents to interviews, testing and references
  • Make best use of your existing workers with effective planning, engagement and retention strategies
  • Identify the people and communities that make up the current labour pool available to your business, and learn to use a wide range of methods to attract the workers you need
  • Implement effective and compliant recruitment processes from application forms and key information documents to interviews, testing and references
  • Make best use of your existing workers with effective planning, engagement and retention strategies
Calculating Charge Rates for Agency Workers
Calculate margins and profitability to ensure sustainable charge rates and protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
  • Calculate the hourly direct cost of employment as per GLAA guidance.
  • Calculate margins and profitability to ensure sustainable charge rates
  • Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
  • Calculate the hourly direct cost of employment as per GLAA guidance.
  • Calculate margins and profitability to ensure sustainable charge rates
  • Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.
Effective Service Level Agreements and KPI’s
Create comprehensive and professional SLAs and KPIs to define and measure business performance.
  • Understand the purpose and benefits of effective SLA’s and KPI’s
  • Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
  • Devise and agree appropriate KPI’s to effectively measure business performance
  • Understand the purpose and benefits of effective SLA’s and KPI’s
  • Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
  • Devise and agree appropriate KPI’s to effectively measure business performance
Implementing Agency Worker Supply at Key New Clients
Conduct effective due diligence and manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs.
  • Conduct effective due diligence to capture all relevant information required to provide successful service to your client
  • Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
  • Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
  • Conduct effective due diligence to capture all relevant information required to provide successful service to your client
  • Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
  • Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.
Effectively Negotiating Agency Labour Supply Agreements
Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation and learn how to get the best deal for your agency while protecting the ongoing relationship with your client.
  • Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
  • Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
  • Trade service elements firmly, conditionally and profitably
  • Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
  • Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
  • Trade service elements firmly, conditionally and profitably
Applying an Effective Workforce Planning Strategy
Plan recruitment activity to deliver the numbers and skills of workers required and control and reduce overtime and downtime.
  • Plan recruitment activity confident in the numbers and skills of workers required
  • Minimise risks in the recruitment supply chain (recruiting in a hurry leads to an increase in risk)
  • Control and reduce overtime and downtime
  • Plan recruitment activity confident in the numbers and skills of workers required
  • Minimise risks in the recruitment supply chain (recruiting in a hurry leads to an increase in risk)
  • Control and reduce overtime and downtime
Labour Sourcing – Maximising your Applicant Pool
Find the workers your business needs.
  • Establish effective policy supported by robust processes and the right recruitment team to ensure your business is seen as an employer of choice
  • Identify the types of people and communities that make up the current labour pool available to your business
  • Use a wide range of methods to find the workers your business needs.
  • Establish effective policy supported by robust processes and the right recruitment team to ensure your business is seen as an employer of choice
  • Identify the types of people and communities that make up the current labour pool available to your business
  • Use a wide range of methods to find the workers your business needs.
Using Social Media to Effectively Source Workers
Build engaging, effective and efficient social media recruitment campaigns.
  • Learn to target your worker demographic and which social media channels work for your business
  • Build effective and efficient social media recruitment campaigns.
  • Take away a review of your social media footprint and effectiveness, a completed social media strategy and a proven project plan to implement immediately
  • Learn to target your worker demographic and which social media channels work for your business
  • Build effective and efficient social media recruitment campaigns.
  • Take away a review of your social media footprint and effectiveness, a completed social media strategy and a proven project plan to implement immediately
Recruiting Agency Workers – from Applicant to Available
Maximise your interview bookings with effective and compliant recruitment processes from ad response to interviews, testing and references.
  • Maximise your interview bookings with effective ad response processes
  • Implement effective and compliant recruitment processes from Application forms and Key Information Documents to interviews, testing and references
  • Treat workers as customers to become an employer of choice
  • Maximise your interview bookings with effective ad response processes
  • Implement effective and compliant recruitment processes from Application forms and Key Information Documents to interviews, testing and references
  • Treat workers as customers to become an employer of choice
Implementing an Effective Labour Retention Strategy
Build worker focused onboarding, training, communication and engagement processes to maximise worker retention and therefore minimise worker turnover and its associated costs.
  • Establish a strategy and policy on retaining workers using our Retention Strategy Development Checklist
  • Build worker focussed onboarding, training, communication and engagement processes
  • Accurately monitor and measure turnover and its associated costs
  • Establish a strategy and policy on retaining workers using our Retention Strategy Development Checklist
  • Build worker focussed onboarding, training, communication and engagement processes
  • Accurately monitor and measure turnover and its associated costs
Using Technology to Effectively Enhance your Recruitment Operations
Understand how technology can improve your recruitment, onboarding and documentation processes and efficiency - includes recommendations for free resources.
  • Learn about technology that could improve your recruitment, onboarding and documentation processes and efficiency
  • Understand what technology could improve the candidate/worker experience and increase your conversion rate.
  • Learn how Automation and Outsourcing could improve your business model and productivity
  • Learn about technology that could improve your recruitment, onboarding and documentation processes and efficiency
  • Understand what technology could improve the candidate/worker experience and increase your conversion rate.
  • Learn how Automation and Outsourcing could improve your business model and productivity
Open Recruiting – Removing Barriers to Recruitment
Access workers who go the extra mile to secure results, stay with their employer for longer, have a strong commitment to the organisation and lower rates of absenteeism.
  • Access workers who go the extra mile to secure results, stay with their employer for longer, have a strong commitment to the organisation and lower rates of absenteeism
  • Resolve skills and labour shortages by widening your potential candidate pool
  • Help to reduce social problems, and demonstrate your commitment to your local community
  • Access workers who go the extra mile to secure results, stay with their employer for longer, have a strong commitment to the organisation and lower rates of absenteeism
  • Resolve skills and labour shortages by widening your potential candidate pool
  • Help to reduce social problems, and demonstrate your commitment to your local community
Paying Agency Workers Accurately and Fairly
Enhance worker engagement, protect your business and your clients against reputational damage and reduce the likelihood of exploitation in your business.
  • Comply with legislation including the National Minimum Wage and GLAA licensing standards
  • Enhance worker engagement and reduce the likelihood of exploitation in your business
  • Protect your business and your clients against reputational damage
  • Comply with legislation including the National Minimum Wage and GLAA licensing standards
  • Enhance worker engagement and reduce the likelihood of exploitation in your business
  • Protect your business and your clients against reputational damage
Calculating Paid Holiday Entitlement for Agency Workers
Ensure workers receive all the holiday pay they are entitled to and protect your business against the number one non-compliance seen during GLAA inspections.
  • Calculate accurate holiday time and pay for agency workers, taking into account their contract, work pattern and holiday allowance
  • Ensure workers receive all the holiday pay they are entitled to and protect your business against the impact of the number one non-compliance seen during GLAA inspections
  • Protect your profits by accurately re-charging clients for holiday pay accrued
  • Calculate accurate holiday time and pay for agency workers, taking into account their contract, work pattern and holiday allowance
  • Ensure workers receive all the holiday pay they are entitled to and protect your business against the impact of the number one non-compliance seen during GLAA inspections
  • Protect your profits by accurately re-charging clients for holiday pay accrued
Managing Agency Workers Conduct and Capability
Establish a fair policy and procedure to effectively manage the behaviour of agency workers engaged under a contract for services.
  • Establish a fair policy and procedure to effectively manage the behaviour of agency workers engaged under a contract for services
  • Enhance your business reputation and boost retention by ensuring agency workers are treated fairly and in accordance with natural justice
  • Establish a fair policy and procedure to effectively manage the behaviour of agency workers engaged under a contract for services
  • Enhance your business reputation and boost retention by ensuring agency workers are treated fairly and in accordance with natural justice
Managing the Health and Safety of Agency Workers
Protect the health and safety of agency workers and reduce the risk of accidents, claims, tribunals and prosecutions by complying with Health and Safety legislation.
  • Assign and agree responsibility for Health and Safety between the labour provider and labour user before workers are placed, using the ALP client checklist.
  • Protect the health and safety of agency workers by assigning them only to environments where risks are properly identified and controlled
  • Reduce the risk of accidents, claims, tribunals and prosecutions by complying with Health and Safety legislation as well as GLAA Licensing Standards.
  • Assign and agree responsibility for Health and Safety between the labour provider and labour user before workers are placed, using the ALP client checklist.
  • Protect the health and safety of agency workers by assigning them only to environments where risks are properly identified and controlled
  • Reduce the risk of accidents, claims, tribunals and prosecutions by complying with Health and Safety legislation as well as GLAA Licensing Standards.
Managing Working Hours
Understand working time limits and breaks including who is covered, what are the exceptions, what counts towards working time and what doesn't.
  • Understand the purpose, history, scope, enforcement and penalties of the WTR
  • Establish who is covered, what are the exceptions, what counts towards working time – and what doesn’t
  • Ensure workers comply with working time limits and breaks, and keep accurate records
  • Understand the purpose, history, scope, enforcement and penalties of the WTR
  • Establish who is covered, what are the exceptions, what counts towards working time – and what doesn’t
  • Ensure workers comply with working time limits and breaks, and keep accurate records
Conducting Effective Investigations
Improve worker engagement and reduce the risk of costly disputes and potential tribunals and prosecutions by conducting fair and effective investigations whether for accidents, disciplinaries, grievances or client complaints.
  • Understand the 5 steps of conducting a professional investigation, whether for accidents, disciplinaries, grievances or client complaints.
  • Improve worker engagement by ensuring agency workers are treated fairly and in accordance with natural justice
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
  • Understand the 5 steps of conducting a professional investigation, whether for accidents, disciplinaries, grievances or client complaints.
  • Improve worker engagement by ensuring agency workers are treated fairly and in accordance with natural justice
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
Preventing Discrimination of Agency Workers
Ensure agency workers are not discriminated against, including during recruitment and when assigning and managing workers.
  • Recognise the key types of discrimination, the protected characteristics and how issues can arise for labour providers
  • Ensure agency workers are not discriminated against, including during recruitment and when assigning and managing workers
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
  • Recognise the key types of discrimination, the protected characteristics and how issues can arise for labour providers
  • Ensure agency workers are not discriminated against, including during recruitment and when assigning and managing workers
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims
Managing Pregnancy, Maternity and New Mothers
Understand the rights of workers and employees and how they differ; effectively manage risk assessments, alternative work, maternity suspension, maternity pay and leave.
  • Understand the rights of both workers and employees and how they differ
  • Effectively manage risk assessments, alternative work, maternity suspension maternity pay and leave
  • Assign and agree responsibilities between labour provider and labour user to ensure no detriment to pregnant workers and new mothers
  • Understand the rights of both workers and employees and how they differ
  • Effectively manage risk assessments, alternative work, maternity suspension maternity pay and leave
  • Assign and agree responsibilities between labour provider and labour user to ensure no detriment to pregnant workers and new mothers